Cayzu Help Desk Support

Can an agent email in a support ticket?

Updated: 11/03/2017
Article #: 57

Yes, On top of allowing your customers/agents to submit tickets via your end-user portal from their computer/mobile phone or via email, we also allow you to manually create tickets as well as you simply being able to either forward in a ticket that a customer emailed you, or create a ticket for yourself.  


To create a ticket for yourself, you'd simply send an email to your unique email address (ie-  


Note: You might also be interested in setting up a Vanity email address (ie- )



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