Cayzu Help Desk Support



Can an agent email in a support ticket?

Created: 11/03/2017
Article #: 57


Yes, On top of allowing your customers/agents to submit tickets via your end-user portal from their computer/mobile phone or via email, we also allow you to manually create tickets as well as you simply being able to either forward in a ticket that a customer emailed you, or create a ticket for yourself.  

 

To create a ticket for yourself, you'd simply send an email to your unique email address (ie- yourcompany@cayzuemail.com).  

 

Note: You might also be interested in setting up a Vanity email address (ie- support@yourcompany.com )

 

 

To learn more about Cayzu Help Desk, visit www.cayzu.com

 

 

 

 

 

 







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