Set up your help desk account, configure support channels & brand/customize your portal.
Browse through all of our general articles. Discover answers to your questions.
Setup automation and assignment rules to save your team time.
Set up your end-user/customer portal to help your customers help themselves.
Better understand your help desk and users with data.
Configure SLAs, forms, multiple products and other advanced features.
Set up email to ticket conversion and learn how to troubleshoot if you run into issues.
Learn how to set up articles/FAQs to better enable self service
Learn how to best utilise custom forms and fields.
Learn to interface with Cayzu's RestFul based API.
Learn how Cayzu organises & associates contacts and companies.
Learn how to configure and utilize agents.
Learn how to use tickets and other related functions.
Customizing folders and subfolders is done through the agent help desk portal. See this FAQ to get instructions.
