Cayzu Help Desk Support



How do I setup LogMeIn Rescue in Cayzu?

Created: 11/10/2017
Article #: 50


To configure the LogMeIn Rescue integration please follow these steps.

Step 1: Obtain a Global Single Sign-On (SSO) Password

You will have to obtain a global single sign-on (SSO) password and company ID from LogMein Rescue.

1. Open the LogMeIn Rescue Administrator Center.

2. Click on Global Settings, and then navigate to the section that says "Single Sign-On".

3. Please define a global SSO Password.

4. Please find the company ID from the ASP.NET C# server side example box and write it down.

 

LogMeIn Rescue

Step 2: Setup a Single sign-on ID for each technician

Each LogMeIn Rescue technician who is an agent in Cayzu and will be using the LogMeIn app, must do that the following.

1. Open the LogMeIn Rescue Administrator Center.

2. Click on Organization, and then click on the technician's name on the left menu.

3. In the technician configuration screen, please enter the technician's Cayzu email address as his/her Single Sign-On ID.

 

LogMeIn Rescue

 

Please note the technician email and SSO ID don't need to be the same. However, the SSO ID must be configured for a technician, not an administrator.

Step 3: Configuring Cayzu

1. Login to: portal.cayzu.com.

2. Click the Admin Sprocket and then Click App Integration.

3. Please click "Enable", next to the LogMeIn Rescue Integration and enter the title, company id and single-sign-on password that you retrieved in step 1 and click update.







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