Cayzu Help Desk Support

Getting started guide for new agents

Updated: 11/10/2017
Article #: 48

This FAQ will help new agents familiarize themselves with the most common tasks performed in the Cayzu Help Desk solution.


1.Creating a ticket manually for a customer:

Manually creating a ticket for a customer


2.How to answer a ticket:

Responding to a ticket


3. Using a canned answer or an knowledge base article to answer more quickly: 

Using a quick response to answer a support ticket

4. Tracking time: 

Time Tracking on a ticket


5.Being able to more quickly find what you're looking for: 

Filtering tickets using views:



Help Desk Reports Explained


7. Collaborating with internal team members:

Internal Replies for Agents



You might also want to check out our recorded demo on Cayzu's Youtube Channel or schedule a Live demo!



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