Cayzu Help Desk Support



Getting started guide for new agents

Created: 11/10/2017
Article #: 48


This FAQ will help new agents familiarize themselves with the most common tasks performed in the Cayzu Help Desk solution.

 

1.Creating a ticket manually for a customer:

Manually creating a ticket for a customer

 

2.How to answer a ticket:

Responding to a ticket

 

3. Using a canned answer or an knowledge base article to answer more quickly: 

Using a quick response to answer a support ticket


4. Tracking time: 

Time Tracking on a ticket

 

5.Being able to more quickly find what you're looking for: 

Filtering tickets using views:

 

6.Reporting: 

Help Desk Reports Explained

 

7. Collaborating with internal team members:

Internal Replies for Agents

 

 

You might also want to check out our recorded demo on Cayzu's Youtube Channel or schedule a Live demo!

 

 

Want more information on Cayzu Help Desk? Visit www.cayzu.com

 

 







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