This FAQ will help new agents familiarize themselves with the most common tasks performed in the Cayzu Help Desk solution.

1.Creating a ticket manually for a customer:
Manually creating a ticket for a customer

2.How to answer a ticket:
Responding to a ticket

3. Using a canned answer or an knowledge base article to answer more quickly: 
Using a quick response to answer a support ticket

4. Tracking time: 
Time Tracking on a ticket

5.Being able to more quickly find what you're looking for: 
Filtering tickets using views:

6.Reporting:
Help Desk Reports Explained

7. Collaborating with internal team members:
Internal Replies for Agents

Want more information on Cayzu Help Desk? Visit https://www.cayzu.com