Cayzu Help Desk Support

Managing views

Updated: 09/13/2018
Article #: 265

Cayzu allows administrators to create and manage views for themselves or all agents in their help desk.  Administrators can choose to hide or edit views as well.


Administrators can also grant view management control to other agents by granting them access through custom roles. 


To manage custom roles follow these steps:


1. Log in to your help desk using an administrative role


2. Click Tickets (left menu)


3. Click Manage 




4. You will now be presented with a screen similar to this: 




5. You can now: 


  • Hide default system views for ALL agents
  • Create new private or public (all agents) views
  • Edit default system views for ALL agents
  • Edit custom views for ALL agents or yourself
  • Delete custom views





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