Cayzu Help Desk Support

Why does the Full Name field randomly show up on the end-user portal?

Updated: 11/03/2017
Article #: 217

The required fields on a form submission on the end-user portal are the customers/employees:


-Full Name

-Email Address

-Subject (of the help ticket)

-Description (of the help ticket)


The Full Name field and the associated email are linked to contacts within your help desk system.  This means, if a customer/employee' email address is already registered in your help desk system, the form will NOT ask for it at ticket submission time.


Example of when the system recognises a customer/employee's email address: 


Note: The full name is NOT shown.  





Example of when the system DOES NOT recognise a customer/employee's email address:


Note: Notice that the full name is displayed:




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