Cayzu Help Desk Support



Why does the Full Name field randomly show up on the end-user portal?

Created: 11/03/2017
Article #: 217


The required fields on a form submission on the end-user portal are the customers/employees:

 

-Full Name

-Email Address

-Subject (of the help ticket)

-Description (of the help ticket)

 

The Full Name field and the associated email are linked to contacts within your help desk system.  This means, if a customer/employee' email address is already registered in your help desk system, the form will NOT ask for it at ticket submission time.

 

Example of when the system recognises a customer/employee's email address: 

 

Note: The full name is NOT shown.  

 

 

 

 

Example of when the system DOES NOT recognise a customer/employee's email address:

 

Note: Notice that the full name is displayed:

 

 

 

Want more information on Cayzu Help Desk? See www.cayzu.com  

 

 

 

 







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