Why does the Full Name field randomly show up on the end-user portal?
Updated: 05/13/2022
Article #: 217
The required fields on a form submission on the end-user portal are the customers/employees:
-Full Name
-Email Address
-Subject (of the help ticket)
-Description (of the help ticket)
The Full Name field and the associated email are linked to contacts within your help desk system. This means, if a customer/employee' email address is already registered in your help desk system, the form will NOT ask for it at ticket submission time.
Example of when the system recognizes a customer/employee's email address (Notice the full name is NOT shown):
Example of when the system DOES NOT recognize a customer/employee's email address. (Notice that the full name is displayed):
Want more information on Cayzu Help Desk? See https://www.cayzu.com
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