Cayzu Help Desk Support



Can I use email commands or parameters to set specific ticket criteria?

Created: 11/03/2017
Article #: 203


Yes, Cayzu allows you to pass parameters or commands to your help desk email address to set specific ticket attributes such as a ticket's priority, who it's assigned to and the status of the ticket. 

 

To learn more about the parameters that can be used, see this FAQ.  

 

 

 

Want more information on Cayzu Help Desk, visit: www.cayzu.com 

 

 







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