Cayzu Help Desk Support

Can I use email commands or parameters to set specific ticket criteria?

Updated: 11/03/2017
Article #: 203

Yes, Cayzu allows you to pass parameters or commands to your help desk email address to set specific ticket attributes such as a ticket's priority, who it's assigned to and the status of the ticket. 


To learn more about the parameters that can be used, see this FAQ.  




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