Yes, Cayzu allows you to pass parameters or commands to your help desk email address to set specific ticket attributes such as a ticket's priority, who it's assigned to and the status of the ticket.
When the agent receives an email notification that a new ticket has been submitted or a new reply has been added to a customers existing ticket. He/She can simply click reply to that email notification and pass any of the following email commands to set the ticket attributes:
At the top of the email body:
#priority{priority}
#agent_email{agent_email}
#status{status}
Example:
where {priority} is the priority of the ticket. Example: #priority{high}
where {agent_email} is the agent's email address. Example: #agent_email{sturtle@shell.com}
where {status} is the status of the ticket. Example: #status{resolved}
Want more information on Cayzu Help Desk, visit: https://www.cayzu.com
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