Cayzu Help Desk Support



Can I as an agent, manually create a ticket for an agent/customer?

Created: 08/28/2018
Article #: 195


On top of allowing your customers/agents to submit tickets via your end-user portal from their computer/mobile phone or via email, we also allow you to manually create tickets as well.

 

 

To manually create a ticket, follow these steps:

Step 1. Log in to your Cayzu help desk account

 

Step 2. Click on the NEW + button and select New Ticket 

 

Step 3. Fill in the all ticket details (Requester, Assignee, Ticket Type etc..)

 

Step 4. Once complete, Click Save or Save & New to post the ticket. 

 

 

Want more information on Cayzu Help Desk? Visit www.cayzu.com

 

 







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