Cayzu Help Desk Support



How can I change my reply starting text for tickets?

Updated: 02/27/2019
Article #: 151


Step 1. Log in to the Cayzu helpdesk portal with an administrative account  

Step 2. Click on Admin (left menu)

Step 3. Click Modify Ticket Settings under Ticket Settings

Step 4. Change the reply message in the box

Step 5. Click Save

 

Note:

If you want to use the contacts full name, please use this variable in the body of the text: Contact.FullName

If you want to use the contacts first name, please use this variable in the body of the text: Contact.FirstName

 

Want more information on Cayzu Help Desk, visit: www.cayzu.com 







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