Step 1. Log in to the Cayzu helpdesk portal with an administrative account  

Step 2. Click on Admin (left side menu) to access the Admin section

Step 3. Click on Ticket Settings

Step 4. Change the reply message in the box

Step 5. Click Save

Note:

If you want to use the contacts full name, please use this variable in the body of the text: Contact.FullName

If you want to use the contacts first name, please use this variable in the body of the text: Contact.FirstName

Want more information on Cayzu Help Desk, visit: https://www.cayzu.com