Cayzu Help Desk Support

Can I create custom agent roles?

Updated: 02/22/2018
Article #: 106

Yes, Cayzu Help Desk allows you to create custom roles and set specific permissions per agent.  


To set up a custom agent role, follow these steps: 


Step 1. Log in to your Cayzu Help Desk account with an administrative account  


Step 2. Click on the Admin (left menu)


Step 3. Click on Agents/Role from the left hand menu


Step 4. Click Add Role 


Step 5. Give the role a name and description and assign the role individual permissions by selecting the appropriate check boxes.  


Step 6. Once complete, click Save. 


To assign a role to an individual agent, follow this FAQ



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