Can I create custom agent roles?
Updated: 05/26/2022
Article #: 106
Yes, Cayzu Help Desk allows you to create custom roles and set specific permissions per agent.
To set up a custom agent role, follow these steps:
1. Log in to your Cayzu Help Desk account with an administrative account.
2. Click on Admin (left side menu) to access the Admin section.
3. Click on Agents/Groups/Roles.
4. Click Actions.
5. Click Add Role.
6. Give the role a name and description and assign the role individual permissions by selecting the appropriate check boxes.
7. Once complete, click Save.
To assign a role to an individual agent, follow this FAQ.
Want more information on Cayzu Help Desk, visit: https://www.cayzu.com
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