Cayzu Help Desk Support

How can I change an agent's role and/or permissions ?

Updated: 05/23/2019
Article #: 36

To change an agent's role/permissions follow these steps:


Step 1. Log in to your Cayzu Help Desk account with an administrative account  

Step 2. Click Admin (left menu)

Step 3. Click on Agents/Role/Groups from the left hand menu

Step 4. Click Edit on the agent and choose the Role from the Agent Role section and select the permission from the Help Desk Access section .  Once complete Click Update. 



Note: To create custom roles follow this FAQ  .  To better understand permissions, see this FAQ



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