To change an agent's role/permissions follow these steps:

1. Log in to your Cayzu Help Desk account with an administrative account  

2. Click Admin (left menu)

3. Click on Agents/Role/Groups from the left hand menu

4. Click Edit on the agent and choose the Role from the Agent Role section and select the permission from the Help Desk Access section, Once complete Click Update.

Note: To create custom roles follow this FAQ, To better understand permissions, see this FAQ.





Want more information on Cayzu Help Desk, visit: https://www.cayzu.com