Can I set individual agent permissions ?

Updated: 07/02/2020
Article #: 145

Yes, Cayzu Help Desk allows you to set individual agent permissions and set up custom roles.  


To set an agent's permissions, follow these steps: 

Step 1. Log in to your Cayzu Help Desk account with an administrative account  

Step 2. Click Admin (From the left menu)

Step 3. Click on Agents/Roles/Groups from the left hand menu

Step 4. Click Edit on the Agent's name 

Step 5. Under Help Desk Access, Choose from "Full Access", "Group Access" or "Limited Access"  

Step 6. Once complete, click Update.  



To assign a role to an individual agent, follow this FAQ. 

Want more information on Cayzu Help Desk, visit: 

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