Cayzu Help Desk Support



How can I setup an email forward to use my own vanity email address to create tickets?

Updated: 11/03/2017
Article #: 43


By default, your Cayzu helpdesk account comes with a unique address that looks like this: yourcompany@cayzuemail.com.  Any email sent to this address will automatically get converted into a support ticket in your help desk portal. 

If you would rather use a vanity email address that matches your domain, ie - support@yourcompanyname.com, you will need to setup a forwarding rule in your email provider's system.  

 

To find your unique email address, see Finding my unique email forwarding address

 

Since these instructions will be different for each email provider, we've listed links to the most popular ones below:

Bluehost

Gmail

Godaddy

Microsoft office 365

 

 

If you need more assistance please contact your email provider directly or email support@cayzu.com

 

Note: Cayzu supports setting up multiple vanity email addresses.  For example, techsupport@yourcompany.com and generalhelp@yourcompany.com .  To set up multiple email addresses, see this FAQ

 

Want more information on Cayzu Helpdesk, visit: www.cayzu.com 










Rate this FAQ:
Rating: 4.50 / Votes: 2