Cayzu Help Desk Support

How can I use a Quick Response (or article) to more efficiently answer a support ticket?

Updated: 12/11/2018
Article #: 42

It's very common to have the same questions come up over and over again when doing support.   To speed things up, it's recommended to setup Quick Responses and Articles (FAQs, Topics, News) so that canned answers can be used on commonly asked questions.  


To use a Quick Response:


Step 1. Log in to your Cayzu portal

Step 2. Click Tickets (left menu) and select the ticket you'd like to update

Step 3. Click REPLY, search for either a Quick Response (or an Article - FAQ/Topic/News) from the drop down.  The Quick Response will now be displayed in the ticket.



Step 4. Once complete, Click Update to post to the ticket.



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