Cayzu Help Desk Support



What is a filter view and how does it affect my ticket list?

Updated: 11/10/2017
Article #: 30


A view is a predefined custom filter which allows you to select what is listed on the ticket grid screen.  You can filter tickets by time they were created, type, source, requester, agents and by status and priority. 

 

View Setup Defined:

 

View Name: Used to easily identify the custom view from the "View tickets by" drop down.

 

Type: This defines which tickets should be listed in the view by the Type. ie - Issue, Complaint, Feature Request etc..

 

Source:  This defines which tickets should be listed according to the source. ie- Phone, Email etc..

 

Requester:  This defines which requester(s) (customer/contact) tickets should be listed in the view. 

 

Agents:  This defines which agent(s) tickets should be listed in the view. 

 

Status: This defines which tickets should be listed in the view by ticket status. ie- Resolved, Duplicate etc.. 

 

Priority:  This defines which tickets should be listed in the view by ticket priority.  ie - Low, Medium, High etc...

 

Want to create a new Filter View? See this FAQ 

 

 

Want more information on Cayzu Helpdesk, visit: www.cayzu.com 

 

 







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