Cayzu Help Desk Support



How can I create a secondary (or multiple) brands in my Cayzu Helpdesk portal?

Created: 06/11/2018
Article #: 19


By design, the Cayzu Help Desk system supports multiple brands and products.  All support inquires for your brands will be aggregated into your Help Desk agent portal which saves you time from having to log in to multiple different portals.  

 

To setup a secondary brand, follow these steps:

Step 1. Log in to your Cayzu Help Desk account with an administrative account  

Step 2. Click Admin to access the admin panel (left menu) 

Step 3. Click Manage Brands under Brands. 

Step 4. Click Add Brand and edit all the values and Click Save to finish your branding. 

 

 

Note: Cayzu provides one domain name for your primary brand, any other brand will require you to setup a DNS record and have it point to your primary brand Cayzu address which is displayed in the end-user customer portal URL section when adding the brand.

 

 

 

 

Follow this FAQ to learn how to set up the CNAME.

 

Follow this FAQ to learn how to customize/brand your secondary end-user portal(s).


 

 

Want more information on Cayzu Help Desk, visit: www.cayzu.com 







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