Cayzu Help Desk Support

How can I create articles that are displayed on my end-user customer portal?

Updated: 11/10/2017
Article #: 189

Frequently Asked Questions (FAQs), Topics and News are an important part of a good customer service strategy because they allow you to offer self-service to your customers 24 hours a day, 7 days a week and 365 days a year even when you're not working or around through your end-user customer/employee knowledge base portal.  


By Default articles are searchable on your end-user/employee portal(s) but can also be used to help you get back to your customers more quickly by utilizing them as quick responses (canned answers ) when replying to a ticket! 


To create an article follow these steps:

Step 1. Login to your Cayzu help desk portal with an administrative account 

Step 2. Click on Articles

Step 3. Click "Add Article" from the sub menu at the top right 

Step 4. Write the Article's Title and Description. 

Step 5. Choose to the parent Folder and Subfolder 

Step 6. (Optional) Choose a product to associate it to ( Note: if you don't have a product the default system generated product will be chosen.   ) 

Step 7. (Optional) TAG the article or attach a file

Step 8. (optional) Set your Meta Tag information for search engines.  

Step 9.  When complete, click Save to automatically publish the article for viewing on your end-user customer portal.



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