Cayzu Help Desk Support



How can I convert my Tawk chat sessions into tickets?

Created: 11/10/2017
Article #: 162


Step 1. Login to your Tawk dashboard - https://dashboard.tawk.to/login

Step 2. In Tawk, go to Admin at the Top of the Dashboard. Then click Mail Notifications at the bottom left of the properties options.

Step 3. Specify your Cayzu Unique Support Address and click Save.

Now all chat transcripts will be sent to Cayzu and a new ticket will be created.

Note: To set up an integration between Tawk & Cayzu Help Desk, see this FAQ beforehand. 

To learn more about Cayzu Help Desk, visit www.cayzu.com







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