Cayzu Help Desk Support

Can I create a support ticket for an agent?

Updated: 11/10/2017
Article #: 137

Since an agent can't also be a requester in the system, you will need to create a "fake" contact card for them first.

To create their contact card, follow these steps:

1-Add a contact from the Contacts in the top menu

2-If the agent's name is Steve Adams and his agent email is, you would instead create a new contact with the name Steve Adams but use a different email address.  For example, 

3-You would then add the ticket and select the fake agent contact.  This would allow you to create a ticket for a contact that is also an agent. 
(note: The agent would be notified through agent notifications of this ticket)

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