The Cayzu Help Desk system allows you to choose from different user roles that govern what an agent can see and do within your help desk portal.  You can choose between the below roles or create a custom role:

-Agent Administrators: Have complete access over everything, including billing and account management

-Regular Agents:  Can view and respond to tickets, assign them, modify ticket properties and change personal settings.

Need to change an agent's role? See this FAQ

Want more information on Cayzu Helpdesk, visit: https://www.cayzu.com