Contacts are users that can submit tickets to your help desk.  A Company can be associated to one or many contacts.

Contacts can be manually added (steps below) or automatically associated by the user's domain name if it matches the company's domain (see this FAQ).


To manually add a contact to your Cayzu help desk portal, follow these steps:

Step 1. Log in to Cayzu help desk portal

Step 2. Click on Contacts

Step 3. Click "Actions" on the right and Click " New Contact"

Step 4. Fill in the details and click Save.

Step 5. The new contact will now appear in your list

Note: If you want to add more information about the contact that you added, you would just click on "Edit" for the contact you want to modify.