How can I stop the SLA on a ticket?
Updated: 11/10/2017
Article #: 60
If you mark a ticket with any of the following status (below), it will stop the SLA from triggering.
- Mark a ticket as pending customer
- Mark a ticket as pending development
- Mark a ticket as probably resolved
- Mark a ticket as resolved
- Mark a ticket as pending customer
- Mark a ticket as pending development
- Mark a ticket as probably resolved
- Mark a ticket as resolved
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