If your end user portal is showing a "Your connection is not private/unsafe", it is usually caused by two different reasons; an expired SSL cert or your browser's cache.

The first thing you should check is if your SSL certification is expired.  If it's expired, follow these steps: 

1. Log in to your Cayzu help desk with an administrative agent

2. Click the Gear (left side menu) to access the Admin

3. Click Brands

4. Click on the brand that is having the issue with the connection unsecure message

5. Uncheck "Force End-User portal to use SSL" and scroll down and Click Save

6. Now go back to Brands and Click to edit the same brand again

7. This time, Check the option: "Force End-User portal to use SSL" and scroll down and Click Save 

8. Wait a couple minutes and then try the end-user portal URL again.

9. If this doesn't correct the issue, try either a NEW browser, Incognito mode or by clearing your browser's cache.

How to clear the SSL state in your browser: 

To clear the SSL state, follow the appropriate procedure below for your web browser.

Google Chrome

To clear the SSL state in Chrome, follow these steps:


1.  Click the Google Chrome - Settings icon (Settings) icon, and then click Settings.
2.  Click Show advanced settings.
3. Under Network, click Change proxy settings. The Internet Properties dialog box appears.
4.  Click the Content tab.
5.  Click Clear SSL state, and then click OK.


Safari

To clear the SSL stare in Safari, follow these steps:


1.  Open the Start menu.
2.  Search for and open Internet Options.
3.  In the dialog box that appears, select the Content tab.
4.  Click Clear SSL State.


Microsoft Internet Explorer

To clear the SSL state in Internet Explorer, follow these steps:


1.  To access the Delete Browsing History dialog:
2.  If you are using Internet Explorer 8, on the Tools menu, click Internet Options.
3.  If you are using Internet Explorer 9 or 10, click the Internet Explorer - Settings icon icon, and then click Internet options.
4.  Click the Content tab.
5.  Click Clear SSL state, and then click OK.


Opera

To clear the SSL state in Opera, follow these steps:


1.  On the Tools menu, click Delete Private Data.
2.  To clear the cache, select the Delete entire cache check box.
3.  Click Delete.


Mozilla Firefox

To clear the SSL state in Firefox, follow these steps:


1.  On the History menu, click Clear Recent History. The Clear All History dialog appears.
2.  Alternatively, press Ctrl-Shift-Delete to display the Clear All History dialog immediately.
3.  In the Time range to clear list box, select Everything.
4.  Select the Active Logins check box.
5.  Click Clear Now.

Want more information on Cayzu Help Desk? Visit www.cayzu.com