Cayzu allows you to offer multiple language support to your customers through both your end-user portal and through email.
The first step will be to enable the language(s) for the brand. Once the language is enabled, three things will happen:
1-Your end user portal will show the languages drop down for your users/contacts to select. (Remember you can set a Primary language as well)
2-Your email templates (Admin>Emails) will show the second option so that you may also refine/translate the email templates for the new language: 
3-Your users/contacts will now have a drop down for you to choose their primary language when viewing their profiles (Contacts -Left menu). Selecting the user/contact's primary language will then make that their primary language and all future email templates will be sent in that language.
Want more information on Cayzu Help Desk? Visit www.cayzu.com
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