If you are trying to subscribe to a paid plan and get this error message: "You currently have more agents than you specified to purchase" it means that you are specifying a smaller amount of agents than currently exist in your account.

There are two ways of correcting this:

Solution1:
Increase the number of agents selected in the Number of Agents field on the Subscription page: 


Solutions 2:
Adjust the number of agents that reside in your account.

1. Click Admin (left menu).

2. Click Agents/Roles/Groups.

3. Remove any unwanted agents by clicking Delete on the list of Agents.



4. Navigate back to the Subscription page and try again.





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