How can I associate an Anonymous ticket to a contact?
Updated: 09/14/2022
Article #: 302
A ticket will always be associated to an email address which is a requirement to create a contact in the system.
When a contact is created in the system without a name, the system will use the name: Anonymous.
To update a contact to use a real name, follow the below steps:
1.Log in to your help desk portal as an agent
2.Click Contacts (Left menu)
3. Search for the Anonymous contact's email
4. Click EDIT o
5. Change the contact's name from Anonymous to the real contact's name and once complete, scroll down and Click Save.
6. You're all set! The contact will now use the users/customers proper name.
Want more information on Cayzu Help Desk? Visit https://www.cayzu.com
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