I'm trying to create a ticket by emailing from my support email address into my support address.  Meaning, i am emailing from support@mycompany.com into support@mycompany.com.  (Note: support@mycompany.com is a mailbox in my help desk) and no ticket is being created.

The above situation will NOT create a ticket by design. This is to avoid a loop of emails that would create an endless loop of emails back and forth.

Instead, use another email address that is NOT a mailbox in your help desk.

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