Our automated assignment rules allow you to perform certain actions on tickets based on the conditions you specify. or for example, if you want any tickets that contain the word "refund" or "credit" to to be marked as high priority and assigned to your sales person or to a sales group, you'd set up this rule in Cayzu. 

At times, you might set up several rules that could apply to a single ticket. If you created a rule to assign all tickets with a subject line of "refund" to the billing group, for example, and then created a second rule to assign all tickets from a specific email to support, you probably wouldn't want a ticket with the subject "refund" to be assigned to support. If not, you can use the option stop processing more rules on the first rule.

Subsequent rules will be ignored, even if they apply to the ticket. Without this setting, every rule that applies to the ticket will run. This option is represented by a red exclamation mark when you navigate to your assignment rules. 

Want more information on Cayzu Helpdesk, visit: https://www.cayzu.com