By default, agents will be notified if an email receives a bounce from our email servers.  

To disable this notification follow these steps:

1. Log in to Cayzu using an agent account

2. Click your name in the top right corner and choose: Settings 

3. Click over to the notifications tab and un-check this option:  Notify me on my reply email bounces 

4. Click Save at the bottom.

5. You're all set! You will not receive these notifications any longer.

Want more information on Cayzu Help Desk? Visit https://www.cayzu.com