To setup the Citrix ShareFiles integration, please follow these steps:

1. Go to your Citrix ShareFiles account and setup a remote upload form.

Note: Make sure you copy the code from your ShareFile after you setup the remote upload form.

Ex) You would copy this code:


2. From the above code, you will only want to capture the following: https://cayzu.sharefile.com/remoteupload/ec46dt0b-f089-1a96-af36-rd7aa1373e8

3. Login to your Cayzu Admin Portal (portal.cayzu.com). 

4. Log in to your Cayzu helpdesk account with an administrative account.

5. Click on Admin (left side menu) to access the Admin section.

6. Click on Apps.

7. Click ON next to Citrix ShareFile.

8. Paste the code you copied from step 2 into the correct brand text box and click Update.


Now in your End-User portal, you will have an option to attach from Citrix ShareFile when submitting a ticket on your End-User portal.





To learn more about Cayzu Help Desk, visit https://www.cayzu.com.