Can Cayzu automatically email a user when their ticket is assigned to an agent?
Updated: 09/13/2022
Article #: 275
Yes, Cayzu can automatically email your user/customer when a ticket is assigned to an agent.
This feature is turned OFF by default.
To enable this feature, follow these steps:
1-Log in to your Help Desk with an administrative account
2-Click on Admin (left side menu) to access the Admin section
3-Click on Emails
4-Click Requester's emails
5-Turn on this email template: Contact ticket assigned to agent
6-Your users/customers will now receive email notifications when a ticket is assigned to an agent.
Want more information on Cayzu Help Desk? Visit https://www.cayzu.com
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