Cayzu allows you to lock down/restrict the domains and email addresses that can submit support tickets to your help desk. 
By default this option is TURNED OFF.

By turning this ON, tickets will ONLY be accepted by contacts and by domains
that are in your contact list.  Any domain/contact NOT in your list will be rejected.

This will block tickets created via email and via your end-user portals.


To turn on/off this feature please follow these steps:

1. Log in to your Cayzu Help Desk Portal using an administrative account

2. Ensure that you've set up a company(s) and/or a contact(s) in your help desk. (by enabling this option ONLY those domains/contacts in your system
will be allowed to submit ticket.)

Example: Contacts/Companies need to exist here: 


3. Click on Admin (left side menu)

4. Click Customization Settings under End-User Portal Settings

5. Turn ON this setting: "Restrict ticket creation by company domains / contacts in the system>

Note: The option is turned ON in the below screenshot:  

6. Once the option is turned on, you should be all set.  Only contacts and companies in your list will be allowed to submit tickets.

To learn more about Cayzu Help Desk, visit https://www.cayzu.com