Is there a size limit for inbound/outbound emails?
Updated: 12/10/2021
Article #: 268
Emails and attachments have size limits for both sending outbound messages through Cayzu or receiving messages.
Sending Size Limits
- TextBody and HtmlBody can each be up to 5 MB each
- Total message size, including attachments, can be 10 MB
If you attempt to send an email that exceeds any of these size requirements, the message will be rejected. We calculate the size of the email after it has been base64 encoded, so please keep in mind your final email size may be larger after being encoded.
Inbound Size Limits
- Total cumulative size for all Inbound attachment files may not exceed 35 MB
Note: For ticket attachment limits (End-User and Agent Portal) see this FAQ.
Want more information on Cayzu Help Desk? Visit https://www.cayzu.com
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