How can I create a private form that is ONLY visible to agents?
Updated: 04/21/2022
Article #: 262
By default, forms are visible on your End-User Portal(s) as they are a way for your end-users to submit tickets to your help desk team.
At times it may be necessary to create hidden forms that would not be accessible to your end-users but only to your agents when they are manually creating a ticket in the agent portal. Hidden forms are NOT accessible on your end-user portal.
To create an agent-only form, follow this FAQ (specifically step 9)
Want more information on Cayzu Help Desk? Visit https://www.cayzu.com
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