By default all end-users/contacts that submit a ticket to your help desk will automatically receive an activation email.  The activation email is used by the contact to set a password so that they can log in to your end-user portal so they can manage their own tickets. 

Note: Changes to any email template can take up to 2 hours to reflect.


To turn OFF this email, please do the following:

1. Log in to Cayzu help desk portal with an administrative account  

2. Click on Admin (left side menu) to access the Admin section

3. Click on Emails

Note. You will now see a list of events with their associated email templates under Email Template Name at the bottom of the screen.

4. Click Requester to list all the emails that your end-users/contacts can receive and then TURN OFF the email template called: NEW END-USER CONTACT ACTIVATION.

5. (Optional) By default all requester email templates will include a URL to your end-user customer portal. If you choose to NOT expose the end user portal, it would be wise to edit each letter template and remove the URL and the reference to it. (To customize an email template, Click Edit and then Click Save when complete).





Want more information on Cayzu Helpdesk, visit: https://www.cayzu.com