At times an agent might want to make themselves unavailable to receive tickets through Round Robin due to a vacation, personal matter or being busy with another project.

Cayzu allows you to change your status to Unavailable which will exclude you from being assigned tickets through Round Robin.

To set your status as inactive, follow these steps:


Step 1. Log in to your Cayzu help desk portal   

Step 2. Click on your name (top right corner) and Click Settings 

Step 3. Under your profile set your status to "Unavailable" and Click Update to save your changes.

You're all set.  You will now not be available to get tickets assigned to you.

Want more information on Cayzu Help Desk? Visit https://www.cayzu.com