Cayzu allows you to automatically sync your tickets into your company's Slack channels.
To enable the integration follow these steps:
1.Log in to your Cayzu Help Desk portal with an administrative account.
2. Click on Admin (left side menu) to access the Admin section.
3. Click on Apps.
4. Click ON next to the Slack icon.
5. Authorize the Slack App and you'll be returned to your Cayzu portal.
6. Select the desired Slack Channels that you would like your tickets posted to and Click Save.
7. Click Automations.
8. Click Actions, Add Creation Rule.
9. Specify a Rule Name and Description (For example: Slack Assignment rules - Pushes tickets to slack).
10. Specify the conditions for the assignment. For example.
11. Under Actions, select the Action
12. Click Save.
13. Now Create a new Ticket matching the conditions that you specified in Step 10 above and Click Save.
14. Now log in to your Slack Account to confirm that the ticket was pushed to your appropriate Slack channel.
You are now all set! Your tickets will now be passed to Slack automatically.
Want more information on Cayzu Help Desk? Visit https://www.cayzu.com
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