Cayzu allows you to authenticate to your agent portal and end-user portal using Single Sign On (SSO).
Steps to enable Simple SSO:
Step 1. Login to Cayzu help desk portal with an administrative account
Step 2. Click on Admin (left side menu) to access the Admin section
Step 3. Click on Single Sign On (End-User) or Single Sign On (Agent)
Step 4. Check on "Simple SSO (Single Sign On)"
We require a few parameters when using the Simple SSO. Below are the required variables that you need to pass to Cayzu SSO endpoint for authentication.
Name: The full name of the user logging in.
Email: A valid email address needs to be passed. If no user exist with this email, Cayzu will create an account for them.
Timestamp: The UTC timestamp of when the user attempts to log in remotely in seconds since epoch.
Hash: An HMAC-MD5 encryption of Name, Secret key, Email and Timestamp done using the shared secret key.
To learn more about Cayzu Help Desk, visit https://www.cayzu.com