Cayzu allows you to authenticate to your agent portal and end-user portal using Single Sign On (SSO).


Steps to enable Simple SSO:

1. Login to Cayzu help desk portal with an administrative account.

2. Click on Admin (left side menu) to access the Admin section.

3. Click on Single Sign On (End-User) or Single Sign On (Agent).

4. Check on "Simple SSO (Single Sign On)"  

Simple SSO

We require a few parameters when using the Simple SSO. Below are the required variables that you need to pass to Cayzu SSO endpoint for authentication.

['cayzu_end_user_portal_domain_name']+"/Account/SsoLoginRespond?name=
"+current_user.fullname+
"&email="+current_user.email+
"×tamp="+utctime+
"&hash="+calculate_hash

Parameters Defined:

Name: The full name of the user logging in.

Email: A valid email address needs to be passed. If no user exist with this email, Cayzu will create an account for them.

Timestamp: The UTC timestamp of when the user attempts to log in remotely in seconds since epoch.

Hash: An HMAC-MD5 encryption of Name, Secret key, Email and Timestamp done using the shared secret key.





To learn more about Cayzu Help Desk, visit https://www.cayzu.com