How can I reply to a support ticket?
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Updated: 06/06/2022
Article #: 17
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One of the fundamental benefits of having a help desk solution is the ability to keep your support requests organized and easily accessible for your entire team. Now that you have a support request, you'll want to answer it. See our general steps below, or see our YouTube Tutorial that covers all the functions of the individual ticket screen. 4. Update the following information: |
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