How can I change my starting ticket number / id?
Updated: 04/29/2022
Article #: 139
To change your starting ticket number / id follow these steps:
Step 1. Log in to the Cayzu helpdesk portal with an administrative account
Step 2. Click on Admin (left side menu) to access the Admin section
Step 3. Click Ticket Settings
Step 4. Modify the "Next Ticket Id #" box and click save
Step 1. Log in to the Cayzu helpdesk portal with an administrative account
Step 2. Click on Admin (left side menu) to access the Admin section
Step 3. Click Ticket Settings
Step 4. Modify the "Next Ticket Id #" box and click save
Note: After a ticket number is used, that ticket number can't be used again. This means if you are at ticket #50 and delete all 50 of your tickets, the system will NOT permit you to re-use the tickets 1 -50.
To learn more about Cayzu Help Desk, visit https://www.cayzu.com
|
Rate this FAQ:
|
|||
|
