The Cayzu Help Desk system allows you to TAG tickets and articles with TAGS which can then be reported on. 

There are 2 different methods to create a TAG in your Cayzu help desk portal.


Option 1:

1. Simply start typing the TAG name (in the field box named TAGS) and click Enter when complete, This will create the TAG.


Option 2:

1. Log in to Cayzu help desk portal with an administrative account.

2. Click on Admin (left side menu) to access the Admin section.

3. Click Tags.

4. Click Actions, New Tag and follow on screen instructions.





Want more information on Cayzu Helpdesk, visit: https://www.cayzu.com