When you create a new agent or edit an existing one in Cayzu, you have the ability to define the ticket scope that determines what tickets the agent can view.
There are three level of access you can choose from:
Full Access:
Can view all tickets and access all areas of the help desk.
Group Access:
Can view tickets in their group(s) and tickets assigned to them, tickets they requested, tickets posted by Agent.
Limited Access:
Can view tickets assigned to them and tickets they requested, tickets posted by Agent
To Edit an Agent's Permission follow these steps:
1. Log in to Cayzu as an Administrator.
2. Click on Admin (left side menu) to access the Admin section.
3. Click Agents/Roles/Groups.
4. Click Edit on the desired Agent.
5. Scroll down and Select the appropriate permission under Help Desk Access:
6. Once complete, Click Save.
Your agent will now follow this new permission.
To learn more about Cayzu Help Desk, visit https://www.cayzu.com
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