How can I turn off and or customize email notifications that both my agents and customers receive?

Updated: 06/03/2020
Article #: 125

The majority of events within the Cayzu Help Desk system will trigger an email that is automatically sent to either the end-customer, agent or both.

By default all emails are turned ON.  To turn them OFF, follow these steps:

Step 1. Log in to Cayzu help desk portal with an administrative account  

Step 2. Click on Admin (left menu) 

Step 3. Click Manage (under Email Setup)

Step 4. You will now see a list of events with their associated email templates under Email Template Name at the bottom of the screen.   These are organized by emails that agent and requesters (customers) receive.

Step 5. To customize an email template, Click Edit and to turn an email notification ON or OFF simply toggle between the ON/OFF button. 








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