Yes, Cayzu supports the ability to create multiple products and brands.   Cayzu allows you to create multiple products which are linked to a specific brand and knowledge base item(s).  This is useful when you support multiple products that each have their own set of Frequently Asked Questions (FAQs). For example, FAQs from Product A wouldn’t be displayed if the customer selected to get help for Product B.  The product field can be exposed to your customers when they are requesting help via a custom form on your end-user portal.


To set up or edit products, follow these steps:

1. Log in to your Cayzu Help Desk account with an administrative account.

2. Click on Admin (left side menu) to access the Admin section.

3. Click on Products.

4. Click Actions.

5. Add New Product.

6. Once complete, Click Save to update your product list.





Want more information on Cayzu Help Desk, visit: https://www.cayzu.com